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Healthwatch Isle of Wight launched 'Bringing it together' in 2013. This report looks at Mental Health support for local Children and Young people on the Isle of Wight. -
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Healthwatch Isle of Wight visited 5 local GP practices during December 2013 and January 2014. The visits were part of Healthwatch Isle of Wights workplan for the year following a prioritisation exercise with the public. -
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Healthwatch Isle of Wight collected the experiences of those that had recently been under the care of local maternity services during 2014. -
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The difficulties in communicating with health and social care professionals was identified as an issue on the Isle of Wight in 2013. -
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Inpatient experience of hospital wards was a priority for Healthwatch Isle of Wight in 2013. -
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Last year over 900 experiences of health and social care services were shared with Healthwatch Isle of Wight by members of the public. -
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As part of Healthwatch Isle of Wights complaints workplan, Enter and View visits to St Marys Hospital were carried out during February and March 2015. -
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5 local Healthwatch organisations (Dorset, Hampshire, Isle of Wight, Southampton and Portsmouth) have come together with NHS England Wessex to form 'Wessex Community Voices'. -
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The theme of outpatient services became part of Healthwatch Isle of Wights workplan for 2014/15 following public engagement. Cancellation of appointments was adopted as the focus of the work, in particular the effects experienced by patients. -
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Amongst Healthwatch Isle of Wights workplan topics, as chosen by the public, was complaints. In April 2015 a survey was devised to collect experiences from those who have been through the IW NHS Trust complaints procedure since January 2014. -
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As part of the wider complaints workplan, Healthwatch Isle of Wights Enter and View Panel visited a sample of local GP surgeries to ascertain the accessibility of their complaints processes. -
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Complaints have been an overarching theme for Healthwatch Isle of Wight throughout 2014/15 with a number of reports being released. From Pillar to Post, is the overarching report into IW NHS Trust Complaints. -
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During 2014 Healthwatch Isle of Wight received a strong set of feedback regarding the lack of services available for young people with Autism going through the transition from Children's Services to Adults Services. -
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Following on from the Enter and View visits to a sample of GP surgeries to look at the accessibility of complaints processes, an analysis of each Isle of Wight GP practice website was undertaken, looking at complaints procedure information. -
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Healthwatch Isle of Wight undertook this review of maternity services as follow up to a previous report to ensure that recommendations had been implemented. -
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In June 2015 Healthwatch Isle of Wight held an engagement event jointly with the Isle of Wight Recovery Partnership. -
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This report sought to find out whether the challenge of meeting the needs of carers is being met on the Isle of Wight and to understand more about the experiences of carers and how their role impacts on lives on a day to day basis. -
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In 2015 it was decided to look in detail at feedback received on local pharmacy services, and to undertake a survey to generate further feedback. -
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Last year Healthwatch Isle of Wight undertook visits to 46 local services. -
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Healthwatch Isle of Wight carried out a survey about the experiences of people who had used cancer services over the previous two years. The survey took place in December 2015 and 220 people participated. -
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When 'Quality of Care' was identified as a priority workplan topic, targeted engagement work began and this along with an analysis of our feedback identified several themes and trends that informed our work. -
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Over the past 18 months Healthwatch Isle of Wight has received increasing amounts of feedback relating to long waiting times and difficulties in accessing GP appointments. -
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Care at home became part of Healthwatch Isle of Wight's workplan for 2016/17 after a review of feedback received and a period of public engagement. -
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Over 450 people have received information, advice or signposting from Healthwatch Isle of Wight in the past year. -
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The Healthwatch Isle of Wight Enter and View panel undertook revisits to the hospital wards they previously visited in 2015. The IW NHS Trust had spent alot of time working on their complaints processes following the original visits. -
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Following the public consultation to determine Healthwatch Isle of Wight's workplan priorities, feedback received relating to the IW NHS Trust Accident and Emergency Department was analysed, four key themes were identified and a survey was undertaken -
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This year Healthwatch Isle of Wight's 'Mate Crime' film was presented at the Royal College of Medicine Conference in November 2017 and has been viewed over 1000 times. -
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The topic of dentistry was supplementary to Healthwatch Isle of Wight's workplan for 2017, undertaken due to a consistently high volume of feedback relating to dentistry services. -
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In 2016/17 cancer services were again identified by Healthwatch Isle of Wight as a topic for special attention. In mid-2017 people were invited to take part in a survey if they had used cancer services since January 2016. -
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In 2017 the IW Clinical Commissioning Group asked Healthwatch Isle of Wight to carry out a survey and engage with the public to find out what local people want and need regarding primary care. -
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In October 2017 Healthwatch Isle of Wight staff and volunteers visited ten dementia-focussed community groups across the Island, including all the Alzheimer cafes. People were informed of discussion sessions to be held and were invited to take part. -
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This visit was arranged as part of an ongoing mental health work plan. The visit was designed to
look at experiences of people who spend time as inpatients on local mental health wards
either voluntarily or under sections of the Mental Health Act. -
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2018-2019 has been no less challenging than previous ones and for the same fundamental reasons of increasing demand and inadequate resources; physical and financial. -
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What is extended access?
Extended access is the offer of pre-bookable appointments outside of the surgery’s core contractual hours. This could be either in the early morning, evening or at weekends. -
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With a fast-moving response to COVID-19, real-time intelligence for services about the issues the public are facing is valuable. -
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Healthwatch England commissioned the four Local Healthwatch organisations (Healthwatch Hampshire, Healthwatch Southampton, Healthwatch Portsmouth and Healthwatch Isle of Wight) to carry out a survey to understand people’s views of the Long Term Plan. -
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Medical appointments as we knew them have dramatically changed as a result of Covid-19.
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2019-2020 was a challenging year in many ways. It was a year of consolidation and developing new priorities based upon what you were telling us, details of which are contained in this report. -
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Due to the COVID-19 pandemic, this has been a difficult year for everyone including Healthwatch and our staff and volunteers. -
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In 2019, a number of people who had been affected by suicide,
contacted Healthwatch Isle of Wight. We spoke to people who had
attempted to take their own life and their families and also to the families of people who had taken their own life. -
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NHS dental services have been in the spotlight for a number of years throughout England and have recently received a lot of negative feedback. The main area of concern for people is a lack of access. -
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In the period 1st April 2020 – 31st March 2021, Healthwatch Isle of Wight received 1415 pieces of feedback regarding Health and Social care, directly linked to the COVID-19 pandemic. -
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Throughout this very difficult year we have continued listening to the
experiences of islanders on the full range of health and social care services. -
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It has been generally accepted that during the Covid-19 pandemic there has been a gradual increase in the prevalence of mental health conditions, primarily anxiety & depression. The Local Government Association described this as a ‘silent pandemic'. -
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How people feel about waiting to access hospital care: Findings from a patient survey. -
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Like many organisations, general practice needed to adapt quickly as our country went into lockdown and respond to new ways of working such as offering video and telephone consultations. Some people have told us that these new ways of accessing GP services have
worked well for them, allowing them to save time and get the help they need, quickly. But for others it’s been more difficult, time consuming and frustrating trying to access support when they need it. -
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Every year we ask people on the Isle of Wight to complete our prioritisation survey, the top three services/topics chosen by the public then become our priorities for the forthcoming year.
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The last year has been difficult for everyone, including the providers of health and social care services, as the process of recovery after COVID developed.