This was in response to guidance produced by NHE England, specifying that GP surgeries would need to increase their appointments and extend access to evening and weekends. The IW CCG wished to find out what local people need from their GP surgeries.
- The overwhelming majority of people stated they would like to be able to access blood testing and treatment for minor injuries within their surgeries
- It is apparent that the online booking system is not being utilised enough or promoted effectively to patients. Only 12% of patients said that they use the online system. This figure may be low due to the increasing number of practices now only offering on the day appointments
- Locally accessible mental health clinics were suggested as a local need and feedback was given that the provision for mental health care was inadequate and led to patients feeling unsupported.