Hampshire & Isle of Wight Extended Access Report

What is extended access? Extended access is the offer of pre-bookable appointments outside of the surgery’s core contractual hours. This could be either in the early morning, evening or at weekends.
Nurse and text


Healthwatch was asked by the Hampshire and Isle of Wight Sustainability and Transformation Partnership to undertake a project regarding the accessibility and information available around Extended Hours appointments across the area.
The NHS General Practice Forward View (April 2016) detailed plans for improved access to GP services. This was expanded in the ‘Refreshed Planning Guidance’ (February 2018) in which CCGs were tasked with providing extended access to GP services, including evenings and weekends, for 100% of their population by 1st October 2018.

Key findings

  • Overall, 78% of the practice websites detailed the extended access service.
  • When calling for an appointment, only 11% of surgeries readily offered a Saturday or evening appointment, and when requested, only 28% were able to make one available.


If you need this report in a different format please email enquiries@healthwatchisleofwight.co.uk or call 01983 608608

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