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Advice and Information -
People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register. -
Advice and Information -
Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed. -
Advice and Information -
Primary care is changing. You may have heard the term Primary Care Network recently and be unsure what this means. Healthwatch Isle of Wight have created a patient guide to Primary Care Networks to explain what changes this may mean for you. -
Advice and Information -
Are you looking to register with a GP?
Below is a list of all the practices on the Isle of Wight -
Advice and Information -
Are you worried about self-harm in a child or young person? The Isle of Wight Council have created a resource to highlight the support services that are available. -
Advice and Information -
It can be difficult to admit even to yourself that your child's behaviour might be abusive. If you do have concerns the Office of the Police and Crime Commissioner have created this resource to help you find the support you need. -
Advice and Information -
The Accessible Information Standard is mandatory for all organisations that provide National Health Service (NHS) or adult social care. Here's some key information about the accessible communications you should expect from services. -
Advice and Information -
If you are looking for help from social services on the Isle of Wight, this directory explores:
The different types of care services available;
How to pay for your care;
Staying independent at home;
Support for carers.
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Advice and Information -
If you need to travel from the Isle of Wight to the mainland for an NHS-funded hospital appointment, you can get 50% off your ferry crossing with Wightlink.
Call 0333 999 7333 to book, quoting 'Wightlink healthcare discount'.
Full information and terms and conditions are available at www.wightlink.co.uk/nhsappointments -
Advice and Information -
Do you look after a family member, friend or friend who needs extra help due to an illness, frailty, disability, or mental health issue?
If the answer is yes, you may be considered an unpaid carer.
If your GP knows you are a carer they can provide you with support, advice & information.
You are also entitled to a free flu jab.
Psease see the toolkit below for information you may find useful as an unpaid carer. -
Advice and Information -
The Easter bank holiday is fast approaching. Please see below for the pharmacy opening times during this period. -
Advice and Information -
A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect. -
Advice and Information -
We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP. -
Advice and Information -
The number of people being cared for in their own homes is increasing but what should you expect from home care services? -
Advice and Information -
Everyone should be able to access good quality NHS dental services. Take a look at our top tips to help you get the most out of your next dental appointment. -
Report -
Healthwatch Isle of Wight launched 'Bringing it together' in 2013. This report looks at Mental Health support for local Children and Young people on the Isle of Wight. -
Report -
Healthwatch Isle of Wight visited 5 local GP practices during December 2013 and January 2014. The visits were part of Healthwatch Isle of Wights workplan for the year following a prioritisation exercise with the public. -
Report -
Healthwatch Isle of Wight collected the experiences of those that had recently been under the care of local maternity services during 2014. -
Report -
The difficulties in communicating with health and social care professionals was identified as an issue on the Isle of Wight in 2013. -
Report -
Inpatient experience of hospital wards was a priority for Healthwatch Isle of Wight in 2013. -
Report -
Last year over 900 experiences of health and social care services were shared with Healthwatch Isle of Wight by members of the public. -
Report -
As part of Healthwatch Isle of Wights complaints workplan, Enter and View visits to St Marys Hospital were carried out during February and March 2015. -
Report -
5 local Healthwatch organisations (Dorset, Hampshire, Isle of Wight, Southampton and Portsmouth) have come together with NHS England Wessex to form 'Wessex Community Voices'. -
Report -
The theme of outpatient services became part of Healthwatch Isle of Wights workplan for 2014/15 following public engagement. Cancellation of appointments was adopted as the focus of the work, in particular the effects experienced by patients. -
Report -
Amongst Healthwatch Isle of Wights workplan topics, as chosen by the public, was complaints. In April 2015 a survey was devised to collect experiences from those who have been through the IW NHS Trust complaints procedure since January 2014. -
Report -
As part of the wider complaints workplan, Healthwatch Isle of Wights Enter and View Panel visited a sample of local GP surgeries to ascertain the accessibility of their complaints processes. -
Report -
Complaints have been an overarching theme for Healthwatch Isle of Wight throughout 2014/15 with a number of reports being released. From Pillar to Post, is the overarching report into IW NHS Trust Complaints. -
Report -
During 2014 Healthwatch Isle of Wight received a strong set of feedback regarding the lack of services available for young people with Autism going through the transition from Children's Services to Adults Services. -
Report -
Following on from the Enter and View visits to a sample of GP surgeries to look at the accessibility of complaints processes, an analysis of each Isle of Wight GP practice website was undertaken, looking at complaints procedure information. -
Report -
Healthwatch Isle of Wight undertook this review of maternity services as follow up to a previous report to ensure that recommendations had been implemented. -
Report -
In June 2015 Healthwatch Isle of Wight held an engagement event jointly with the Isle of Wight Recovery Partnership. -
Report -
This report sought to find out whether the challenge of meeting the needs of carers is being met on the Isle of Wight and to understand more about the experiences of carers and how their role impacts on lives on a day to day basis. -
Report -
In 2015 it was decided to look in detail at feedback received on local pharmacy services, and to undertake a survey to generate further feedback. -
Report -
Last year Healthwatch Isle of Wight undertook visits to 46 local services. -
Report -
Healthwatch Isle of Wight carried out a survey about the experiences of people who had used cancer services over the previous two years. The survey took place in December 2015 and 220 people participated. -
Report -
When 'Quality of Care' was identified as a priority workplan topic, targeted engagement work began and this along with an analysis of our feedback identified several themes and trends that informed our work. -
Report -
Over the past 18 months Healthwatch Isle of Wight has received increasing amounts of feedback relating to long waiting times and difficulties in accessing GP appointments. -
Report -
Care at home became part of Healthwatch Isle of Wight's workplan for 2016/17 after a review of feedback received and a period of public engagement. -
Report -
Over 450 people have received information, advice or signposting from Healthwatch Isle of Wight in the past year. -
Report -
The Healthwatch Isle of Wight Enter and View panel undertook revisits to the hospital wards they previously visited in 2015. The IW NHS Trust had spent alot of time working on their complaints processes following the original visits. -
Report -
Following the public consultation to determine Healthwatch Isle of Wight's workplan priorities, feedback received relating to the IW NHS Trust Accident and Emergency Department was analysed, four key themes were identified and a survey was undertaken -
Report -
This year Healthwatch Isle of Wight's 'Mate Crime' film was presented at the Royal College of Medicine Conference in November 2017 and has been viewed over 1000 times. -
Report -
The topic of dentistry was supplementary to Healthwatch Isle of Wight's workplan for 2017, undertaken due to a consistently high volume of feedback relating to dentistry services. -
Report -
In 2016/17 cancer services were again identified by Healthwatch Isle of Wight as a topic for special attention. In mid-2017 people were invited to take part in a survey if they had used cancer services since January 2016. -
Report -
In 2017 the IW Clinical Commissioning Group asked Healthwatch Isle of Wight to carry out a survey and engage with the public to find out what local people want and need regarding primary care. -
Report -
In October 2017 Healthwatch Isle of Wight staff and volunteers visited ten dementia-focussed community groups across the Island, including all the Alzheimer cafes. People were informed of discussion sessions to be held and were invited to take part. -
Report -
This visit was arranged as part of an ongoing mental health work plan. The visit was designed to
look at experiences of people who spend time as inpatients on local mental health wards
either voluntarily or under sections of the Mental Health Act. -
Report -
2018-2019 has been no less challenging than previous ones and for the same fundamental reasons of increasing demand and inadequate resources; physical and financial. -
Report -
What is extended access?
Extended access is the offer of pre-bookable appointments outside of the surgery’s core contractual hours. This could be either in the early morning, evening or at weekends. -
Report -
With a fast-moving response to COVID-19, real-time intelligence for services about the issues the public are facing is valuable.