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News -
The Care Quality Commission, in partnership with Healthwatch Isle of Wight are holding a focus group on Wednesday 22nd May at 11am at the Riverside Centre, Newport. -
Report -
The difficulties in communicating with health and social care professionals was identified as an issue on the Isle of Wight in 2013. -
Report -
Inpatient experience of hospital wards was a priority for Healthwatch Isle of Wight in 2013. -
Report -
As part of Healthwatch Isle of Wights complaints workplan, Enter and View visits to St Marys Hospital were carried out during February and March 2015. -
Report -
The theme of outpatient services became part of Healthwatch Isle of Wights workplan for 2014/15 following public engagement. Cancellation of appointments was adopted as the focus of the work, in particular the effects experienced by patients. -
Report -
Amongst Healthwatch Isle of Wights workplan topics, as chosen by the public, was complaints. In April 2015 a survey was devised to collect experiences from those who have been through the IW NHS Trust complaints procedure since January 2014. -
Report -
Complaints have been an overarching theme for Healthwatch Isle of Wight throughout 2014/15 with a number of reports being released. From Pillar to Post, is the overarching report into IW NHS Trust Complaints. -
Report -
Healthwatch Isle of Wight carried out a survey about the experiences of people who had used cancer services over the previous two years. The survey took place in December 2015 and 220 people participated. -
Report -
The Healthwatch Isle of Wight Enter and View panel undertook revisits to the hospital wards they previously visited in 2015. The IW NHS Trust had spent alot of time working on their complaints processes following the original visits. -
Report -
Following the public consultation to determine Healthwatch Isle of Wight's workplan priorities, feedback received relating to the IW NHS Trust Accident and Emergency Department was analysed, four key themes were identified and a survey was undertaken -
Report -
In 2016/17 cancer services were again identified by Healthwatch Isle of Wight as a topic for special attention. In mid-2017 people were invited to take part in a survey if they had used cancer services since January 2016. -
Report -
In October 2017 Healthwatch Isle of Wight staff and volunteers visited ten dementia-focussed community groups across the Island, including all the Alzheimer cafes. People were informed of discussion sessions to be held and were invited to take part. -
News -
As previously reported by Healthwatch Isle of Wight many people considering complaining about a hospital, care home or GP practice, find the procedures both complicated and frustrating. -
News -
As previously reported by Healthwatch Isle of Wight, many people considering complaining about a hospital, care home of GP practice, find the procedures both complicated and frustrating. -
News -
Our new report on cancer services highlights issues with travel, support and coordination alongside praise -
Response -
The Care Quality Commission has today published the results of their inspection of the Isle of Wight NHS Trust in November 2016. The trust has been rated as Inadequate overall. -
News -
Back in 2015 we found that complaints procedures at the IW NHS Trust needed large scale improvements. This mirrored the findings of the Care Quality Commission in 2014. -
Report -
This visit was arranged as part of an ongoing mental health work plan. The visit was designed to
look at experiences of people who spend time as inpatients on local mental health wards
either voluntarily or under sections of the Mental Health Act. -
News -
In January 2019, our enter and view authorised representatives visited all inpatient mental health wards at the IOW NHS Trust as part of our focused work on mental health. -
Response -
We are delighted that the government has announced that the IOW NHS Trust will be receiving £48m to improve acute services. We know that Island residents value local services and want to be treated here on the Island. -
News -
Help inform evaluations of cancer services in Dorset, Hampshire and the Isle of Wight -
Report -
How people feel about waiting to access hospital care: Findings from a patient survey. -
Advice and Information -
If you need to travel from the Isle of Wight to the mainland for an NHS-funded hospital appointment, you can get 50% off your ferry crossing with Wightlink.
Call 0333 999 7333 to book, quoting 'Wightlink healthcare discount'.
Full information and terms and conditions are available at www.wightlink.co.uk/nhsappointments -
Response -
This morning (Monday 22nd May 2023) Healthwatch Isle of Wight contacted the IOW NHS Trust following concerns raised by people about the future of Wellow ward.
We were told that the ward will not be closing, it will be moved temporarily to another area of the hospital, but the same number of beds will be provided for people needing end of life care. There will still be a separate room available for family members to use.
The services provided by staff on the ward are recognised and valued by the Trust and they will be announcing the new home for Wellow ward within St Mary hospital, within the coming weeks.
We will be working closely with the Trust on this and will share any updates as and when we receive them. -
Advice and Information -
Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed. -
Response -
Healthwatch is an independent consumer champion for health and social care services. We welcome the fact that the Isle of Wight Clinical Commissioning Group has put their draft Primary Care Strategy out for public consultation. -
News -
Care at home services are an essential part of ensuring people can live safe and independent lives in their own home. -
News -
We have been contacted by numerous people with concerns about the future of Childrens Autism diagnostic services. -
News -
An Isle of Wight film produced by Utility Films and Healthwatch Isle of Wight in collaboration with people with a learning disability will be presented at the Royal Society of Medicine Conference on the 20th November. -
News -
Our Empowering Engagement event that we hosted in March is the first of its kind on the Island. -
News -
Do you need to see a healthcare professional but struggle to attend during the day? -
Advice and Information -
Primary care is changing. You may have heard the term Primary Care Network recently and be unsure what this means. Healthwatch Isle of Wight have created a patient guide to Primary Care Networks to explain what changes this may mean for you. -
Report -
What is extended access?
Extended access is the offer of pre-bookable appointments outside of the surgery’s core contractual hours. This could be either in the early morning, evening or at weekends. -
Report -
With a fast-moving response to COVID-19, real-time intelligence for services about the issues the public are facing is valuable. -
Report -
Healthwatch England commissioned the four Local Healthwatch organisations (Healthwatch Hampshire, Healthwatch Southampton, Healthwatch Portsmouth and Healthwatch Isle of Wight) to carry out a survey to understand people’s views of the Long Term Plan. -
Report -
Medical appointments as we knew them have dramatically changed as a result of Covid-19.
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Advice and Information -
It can be difficult to admit even to yourself that your child's behaviour might be abusive. If you do have concerns the Office of the Police and Crime Commissioner have created this resource to help you find the support you need. -
Report -
2019-2020 was a challenging year in many ways. It was a year of consolidation and developing new priorities based upon what you were telling us, details of which are contained in this report. -
Report -
Due to the COVID-19 pandemic, this has been a difficult year for everyone including Healthwatch and our staff and volunteers. -
Report -
In the period 1st April 2020 – 31st March 2021, Healthwatch Isle of Wight received 1415 pieces of feedback regarding Health and Social care, directly linked to the COVID-19 pandemic. -
News -
An Island-wide 'listening tour' gets underway this month encouraging people to talk about their mental health and wellbeing during the past 18 months. -
Advice and Information -
The Accessible Information Standard is mandatory for all organisations that provide National Health Service (NHS) or adult social care. Here's some key information about the accessible communications you should expect from services. -
News -
The rising cost of living is an issue that is likely to dominate the national policy debates for the next 18 months. We want to help decision-makers understand the impact on people's physical and mental health. We know that rising costs have a direct effect on people's wellbeing and would love to hear your thoughts and feedback on this. -
News -
The Lloyds pharmacy located in the Sainsbury supermarket in Newport is closing.
Originally the closure was planned for the 25th July 2023. However, this has changed and the new closure date is 13th June 2023.
Please remember to make alternative provisions for any prescriptions you may need in plenty of time. -
Advice and Information -
Do you look after a family member, friend or friend who needs extra help due to an illness, frailty, disability, or mental health issue?
If the answer is yes, you may be considered an unpaid carer.
If your GP knows you are a carer they can provide you with support, advice & information.
You are also entitled to a free flu jab.
Psease see the toolkit below for information you may find useful as an unpaid carer. -
Report -
Every year we ask people on the Isle of Wight to complete our prioritisation survey, the top three services/topics chosen by the public then become our priorities for the forthcoming year.
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Advice and Information -
The Easter bank holiday is fast approaching. Please see below for the pharmacy opening times during this period. -
Advice and Information -
A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.