1. IW NHS Trust Complaints Survey Report 2015

    Report -

    Amongst Healthwatch Isle of Wights workplan topics, as chosen by the public, was complaints. In April 2015 a survey was devised to collect experiences from those who have been through the IW NHS Trust complaints procedure since January 2014.

  2. Dissatisfaction with IW NHS Trusts complaints processes

    News -

     As previously reported by Healthwatch Isle of Wight many people considering complaining about a hospital, care home or GP practice, find the procedures both complicated and frustrating.

  3. Choosing and Buying Services Together - A Framework for Good Practice

    Report -

    5 local Healthwatch organisations (Dorset, Hampshire, Isle of Wight, Southampton and Portsmouth) have come together with NHS England Wessex to form 'Wessex Community Voices'.

  4. Healthwatch Isle of Wight Annual Report 2014/15

    Report -

    Last year over 900 experiences of health and social care services were shared with Healthwatch Isle of Wight by members of the public.

  5. NHS Outpatients Report 2015

    Report -

    The theme of outpatient services became part of Healthwatch Isle of Wights workplan for 2014/15 following public engagement. Cancellation of appointments was adopted as the focus of the work, in particular the effects experienced by patients.

  6. Healthwatch Isle of Wight Response to 14 August 2015 County Press Article

    Response -

    When is poor care not poor care?

  7. Enter and View - GP Complaints Accessibility Report 2015

    Report -

    As part of the wider complaints workplan, Healthwatch Isle of Wights Enter and View Panel visited a sample of local GP surgeries to ascertain the accessibility of their complaints processes.

  8. From Pillar to Post - Complaints Report 2015

    Report -

    Complaints have been an overarching theme for Healthwatch Isle of Wight throughout 2014/15 with a number of reports being released. From Pillar to Post, is the overarching report into IW NHS Trust Complaints.

  9. IW NHS Trust takes 2 key actions following Healthwatch Isle of Wight complaints report findings

    News -

    As previously reported by Healthwatch Isle of Wight, many people considering complaining about a hospital, care home of GP practice, find the procedures both complicated and frustrating.

  10. We respond to Trusted Care Interactive Care Quality Map

    Response -

     New report highlights issues of the quality of care on the Isle of Wight.

  11. 10 top tips to get the most out of your GP appointment

    Advice and Information -

    We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.

  12. Autism - Transition to Adulthood 2015

    Report -

    During 2014 Healthwatch Isle of Wight received a strong set of feedback regarding the lack of services available for young people with Autism going through the transition from Children's Services to Adults Services.

  13. Healthwatch Isle of Wight GP Complaints Report 2015

    Report -

    Following on from the Enter and View visits to a sample of GP surgeries to look at the accessibility of complaints processes, an analysis of each Isle of Wight GP practice website was undertaken, looking at complaints procedure information.

  14. Maternity Review Report 2015

    Report -

    Healthwatch Isle of Wight undertook this review of maternity services as follow up to a previous report to ensure that recommendations had been implemented.

  15. Healthwatch Isle of Wight Maternity Services Review

    News -

    Healthwatch Isle of Wight's Maternity Review discovers more positive experiences than negatives but there are improvements still to be made.

  16. GP Appointments: Access and Location Report 2016

    Report -

    Over the past 18 months Healthwatch Isle of Wight has received increasing amounts of feedback relating to long waiting times and difficulties in accessing GP appointments.

  17. Healthwatch Isle of Wight GP appointments report findings: distinguishing fact from fiction

    News -

    Over the past 18 months Healthwatch Isle of Wight has received increasing amounts of feedback relating to long waiting times and difficulties in accessing GP appointments.

  18. Care at Home Report 2017

    Report -

    Care at home became part of Healthwatch Isle of Wight's workplan for 2016/17 after a review of feedback received and a period of public engagement.

  19. Quality of care at home services is not consistent

    News -

    Care at home services are an essential part of ensuring people can live safe and independent lives in their own home.

  20. Healthwatch Isle of Wight Response to IW NHS Trust inadequate CQC Rating

    Response -

    The Care Quality Commission has today published the results of their inspection of the Isle of Wight NHS Trust in November 2016. The trust has been rated as Inadequate overall.

  21. Healthwatch Isle of Wight Annual Report 2016/17

    Report -

    Over 450 people have received information, advice or signposting from Healthwatch Isle of Wight in the past year.

  22. Healthwatch Isle of Wight win 2 national awards

    News -

    Nominated against tough competition from across England in the 'Engagement in Service Improvement' category, we came out top for our work improving the quality of care in local nursing and residential care homes.

  23. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

  24. Healthwatch Isle of Wight revists IW NHS Trust complaints Procedures

    News -

    Back in 2015 we found that complaints procedures at the IW NHS Trust needed large scale improvements. This mirrored the findings of the Care Quality Commission in 2014.

  25. Enter and View - IW NHS Trust Complaints Revisits Report 2017

    Report -

    The Healthwatch Isle of Wight Enter and View panel undertook revisits to the hospital wards they previously visited in 2015. The IW NHS Trust had spent alot of time working on their complaints processes following the original visits.

  26. What should you expect from home care services?

    Advice and Information -

    The number of people being cared for in their own homes is increasing but what should you expect from home care services?

  27. Childrens Diagnosis of Autism

    News -

    We have been contacted by numerous people with concerns about the future of Childrens Autism diagnostic services.

  28. Isle of Wight film to be shown at Royal Society of Medicine Conference

    News -

    An Isle of Wight film produced by Utility Films and Healthwatch Isle of Wight in collaboration with people with a learning disability will be presented at the Royal Society of Medicine Conference on the 20th November.

  29. Accident and Emergency Department Report 2017

    Report -

    Following the public consultation to determine Healthwatch Isle of Wight's workplan priorities, feedback received relating to the IW NHS Trust Accident and Emergency Department was analysed, four key themes were identified and a survey was undertaken