1. IW NHS Trust Complaints Survey Report 2015

    Report -

    Amongst Healthwatch Isle of Wights workplan topics, as chosen by the public, was complaints. In April 2015 a survey was devised to collect experiences from those who have been through the IW NHS Trust complaints procedure since January 2014.

  2. Dissatisfaction with IW NHS Trusts complaints processes

    News -

     As previously reported by Healthwatch Isle of Wight many people considering complaining about a hospital, care home or GP practice, find the procedures both complicated and frustrating.

  3. Choosing and Buying Services Together - A Framework for Good Practice

    Report -

    5 local Healthwatch organisations (Dorset, Hampshire, Isle of Wight, Southampton and Portsmouth) have come together with NHS England Wessex to form 'Wessex Community Voices'.

  4. Healthwatch Isle of Wight Annual Report 2014/15

    Report -

    Last year over 900 experiences of health and social care services were shared with Healthwatch Isle of Wight by members of the public.

  5. NHS Outpatients Report 2015

    Report -

    The theme of outpatient services became part of Healthwatch Isle of Wights workplan for 2014/15 following public engagement. Cancellation of appointments was adopted as the focus of the work, in particular the effects experienced by patients.

  6. Healthwatch Isle of Wight Response to 14 August 2015 County Press Article

    Response -

    When is poor care not poor care?

  7. Enter and View - GP Complaints Accessibility Report 2015

    Report -

    As part of the wider complaints workplan, Healthwatch Isle of Wights Enter and View Panel visited a sample of local GP surgeries to ascertain the accessibility of their complaints processes.

  8. From Pillar to Post - Complaints Report 2015

    Report -

    Complaints have been an overarching theme for Healthwatch Isle of Wight throughout 2014/15 with a number of reports being released. From Pillar to Post, is the overarching report into IW NHS Trust Complaints.

  9. IW NHS Trust takes 2 key actions following Healthwatch Isle of Wight complaints report findings

    News -

    As previously reported by Healthwatch Isle of Wight, many people considering complaining about a hospital, care home of GP practice, find the procedures both complicated and frustrating.

  10. We respond to Trusted Care Interactive Care Quality Map

    Response -

     New report highlights issues of the quality of care on the Isle of Wight.

  11. 10 top tips to get the most out of your GP appointment

    Advice and Information -

    We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.

  12. Autism - Transition to Adulthood 2015

    Report -

    During 2014 Healthwatch Isle of Wight received a strong set of feedback regarding the lack of services available for young people with Autism going through the transition from Children's Services to Adults Services.

  13. Healthwatch Isle of Wight GP Complaints Report 2015

    Report -

    Following on from the Enter and View visits to a sample of GP surgeries to look at the accessibility of complaints processes, an analysis of each Isle of Wight GP practice website was undertaken, looking at complaints procedure information.

  14. Maternity Review Report 2015

    Report -

    Healthwatch Isle of Wight undertook this review of maternity services as follow up to a previous report to ensure that recommendations had been implemented.

  15. Healthwatch Isle of Wight Maternity Services Review

    News -

    Healthwatch Isle of Wight's Maternity Review discovers more positive experiences than negatives but there are improvements still to be made.

  16. Unpaid Carers Report 'Paying the Price' 2016

    Report -

    This report sought to find out whether the challenge of meeting the needs of carers is being met on the Isle of Wight and to understand more about the experiences of carers and how their role impacts on lives on a day to day basis.

  17. Pharmacy Report 2016

    Report -

    In 2015 it was decided to look in detail at feedback received on local pharmacy services, and to undertake a survey to generate further feedback.

  18. Healthwatch Isle of Wight and Carers IW working together to improve local support for unpaid carers

    News -

    Healthwatch Isle of Wight have been working with Carers IW to identify and improve the support that is offered to unpaid carers on the Isle of Wight. This was a priority area chosen by the public during a prioritisation consultation.

  19. Adult Mental Health in the Community Update Report 2015

    Report -

    In June 2015 Healthwatch Isle of Wight held an engagement event jointly with the Isle of Wight Recovery Partnership.

  20. Adult Mental Health Update

    News -

    When Community Mental Health was identified as a Healthwatch Isle of Wight workplan topic, targeted engagement work began. This took place, to find out more about people's experience of mental health services.

  21. Cancer services for Isle of Wight Residents: Experiences of Patients and Families 2016

    Report -

    Healthwatch Isle of Wight carried out a survey about the experiences of people who had used cancer services over the previous two years. The survey took place in December 2015 and 220 people participated.

  22. What are people's experiences of cancer services?

    News -

    Our new report on cancer services highlights issues with travel, support and coordination alongside praise

  23. Enter and View - IW NHS Trust Complaints Accessibility 2015

    Report -

    As part of Healthwatch Isle of Wights complaints workplan, Enter and View visits to St Marys Hospital were carried out during February and March 2015.

  24. Healthwatch Isle of Wight Annual Report 2015/16

    Report -

    Last year Healthwatch Isle of Wight undertook visits to 46 local services.

  25. Home from Home: A Healthwatch Isle of Wight Report on Quality of Care within Residential Care and Nursing Homes on the Isle of Wight 2016

    Report -

    When 'Quality of Care' was identified as a priority workplan topic, targeted engagement work began and this along with an analysis of our feedback identified several themes and trends that informed our work.

  26. Hampshire and Isle of Wight STP - Healthwatch Isle of Wight Response

    Response -

    Sustainability and Transformation Plans are being developed across the country to integrate local health and social care services and identify better ways of working.

  27. 10 top tips to get the most out of your dental appointment

    Advice and Information -

    Everyone should be able to access good quality NHS dental services. Take a look at our top tips to help you get the most out of your next dental appointment.

  28. Primary Care Draft Strategy for Consultation: November 2016 - Healthwatch Isle of Wight Response

    Response -

    Healthwatch is an independent consumer champion for health and social care services. We welcome the fact that the Isle of Wight Clinical Commissioning Group has put their draft Primary Care Strategy out for public consultation.