News and reports

 New report highlights issues of the quality of care on the Isle of Wight.

As previously reported by Healthwatch Isle of Wight, many people considering complaining about a hospital, care home of GP practice, find the procedures both complicated and frustrating.

Complaints have been an overarching theme for Healthwatch Isle of Wight throughout 2014/15 with a number of reports being released. From Pillar to Post, is the overarching report into IW NHS Trust Complaints.

As part of the wider complaints workplan, Healthwatch Isle of Wights Enter and View Panel visited a sample of local GP surgeries to ascertain the accessibility of their complaints processes.

When is poor care not poor care?

The theme of outpatient services became part of Healthwatch Isle of Wights workplan for 2014/15 following public engagement. Cancellation of appointments was adopted as the focus of the work, in particular the effects experienced by patients.

Last year over 900 experiences of health and social care services were shared with Healthwatch Isle of Wight by members of the public.

5 local Healthwatch organisations (Dorset, Hampshire, Isle of Wight, Southampton and Portsmouth) have come together with NHS England Wessex to form 'Wessex Community Voices'.

 As previously reported by Healthwatch Isle of Wight many people considering complaining about a hospital, care home or GP practice, find the procedures both complicated and frustrating.

Amongst Healthwatch Isle of Wights workplan topics, as chosen by the public, was complaints. In April 2015 a survey was devised to collect experiences from those who have been through the IW NHS Trust complaints procedure since January 2014.

The difficulties in communicating with health and social care professionals was identified as an issue on the Isle of Wight in 2013.

Healthwatch Isle of Wight collected the experiences of those that had recently been under the care of local maternity services during 2014.