Healthwatch Isle of Wight GP Complaints Report 2015
Following on from the Enter and View visits to a sample of GP surgeries to look at the accessibility of complaints processes, an analysis of each Isle of Wight GP practice website was undertaken, looking at complaints procedure information.
Summary
GP providers are responsible for creating their own complaints policies and procedures, however there is legislation that states things they must do when handling complaints, which should be reflected in their policies.
Key findings
- Healthwatch Isle of Wight were pleased to see that all GP Practices made reference to complaints on their websites.
- Upon speaking with staff at 9 of the local GP surgeries it was clear that GP practices had complaints procedures in place.
Downloads
If you need this report in a different format please email enquiries@healthwatchisleofwight.co.uk or call 01983 608608.
Healthwatch Isle of Wight GP Complaints Report 2015 (Online version)
Healthwatch Isle of Wight GP Complaints Report 2015 (Printable version)
